What you'll do

Gridnaut Recruiting is hiring a remote Customer Support & Success Domain Expert contractor to support a leading AI lab. You will contribute domain expertise to model training, evaluation, and structured task review. Work is fully remote, hourly, and flexible.

Who we're looking for

Guide research and engineering teams to close knowledge gaps and improve AI model performance in customer support, customer success and onboarding workflows.
Audit multi-step workflows such as ticket triage and escalation, churn and renewals, usage and adoption reporting, onboarding and installation, and billing and failed payments for realism and policy compliance.
Design realistic support and success tasks that reflect real ticket data and CRM, helpdesk and billing constraints, and write accurate, well-structured solutions.
Evaluate tasks and customer communications against rubrics and provide clear, written feedback.
Remote, independent contractor engagement through Gridnaut Recruiting.

Compensation

Pay range is $55–$80/hr depending on experience and demonstrated skill. Strong contributors may be promoted based on task quality and throughput.

Commitment

Flexible part-time hours, fully remote. Hourly contractor engagement.